Managed IT services

IT MANAGED

Our proactive off-site monitoring means you can access Du Pont’s team of experts to monitor and manage your IT environment for you. We will keep an eye on network traffic, server performance, applications that need to be upgraded and more. You will also benefit from our professional oversight of your network security. We will install security patches and network upgrades, monitor your firewalls and provide a secure environment to protect your network from viruses, blocking unauthorized network access and providing data analytics to highlight opportunities and threats. These insights will help you to make the right decisions as your business evolves. We offer managed IT services for all business sizes.

Outsourcing IT tasks to professionals offers several benefits:

Cost Reduction: By outsourcing IT tasks to a managed service provider, your business can reduce costs associated with hiring and training in-house IT staff, infrastructure maintenance and software licensing. Managed IT services from Du Pont operate on a subscription or pay-as-you-go model, allowing you to scale your IT expenses based on your business needs.
Enhanced Service Quality: Du Pont has a dedicated team of experts with diverse skill sets who can provide proactive monitoring and rapid issue resolution using the latest technologies, ensuring efficient and reliable IT operations. Managed IT services at its best.
Focus on your core business: By outsourcing routine IT tasks, you can free up your internal team to focus on your core business operations and strategic initiatives.
Scalability and Flexibility: Managed IT services allow you to adjust your IT requirements as required. Whether it’s expanding or upgrading IT infrastructure, adding new users, or adapting to technological advancements, Du Pont’s managed service can quickly accommodate these changes, ensuring your business remains agile and responsive.

By leveraging the expertise and resources of a trusted managed IT services partner, businesses can achieve improved efficiency, productivity, and competitive advantage in today’s technology-driven landscape.

ADVISORY

Du Pont has a team of skilled IT professionals with extensive experience, enabling us to provide valuable guidance and support in planning, designing, and implementing the most suitable IT environment for your organisation. Here’s an overview of the advisory services we offer:

IT Environment Planning: Du Pont’s team of experts will work closely with you to understand your business requirements, goals, and budget. We’ll help you design an IT infrastructure that aligns with your needs and ensures scalability, reliability, and security.
Solution Identification: Du Pont will assist you to identify the right mix of products, services and vendors for your requirements. They will help you assess various IT solutions, considering functionality, cost-effectiveness, and compatibility with your existing systems.
Build Assistance: If needed, Du Pont can support you in the build-out of your IT environment. Our experts can provide guidance on the deployment and configuration of hardware, software, and network components to ensure a seamless and efficient setup.
Outsourced Operations: Du Pont can help you determine which IT services are suitable for outsourcing, based on your needs and priorities. We can guide you to identify areas where outsourcing can bring cost savings, improved service levels and access to specialised expertise.
Project Management: Du Pont’s team can assist in ensuring IT projects are executed smoothly, on time and within budget. We will help define project goals, establish timelines, allocate resources and monitor progress throughout the project lifecycle.
Service Migration and Implementation: Du Pont can provide expertise in migrating services from legacy systems to new platforms or cloud-based solutions. We will help plan and execute the migration process, minimizing disruption and ensuring a seamless transition.
Vendor Management: Du Pont can help you select the right vendors, negotiate contracts and manage ongoing vendor relationships to ensure service quality and compliance, simplifying the vendor management process for you.
Compliance Assessments: Du Pont’s compliance assessments evaluate your organisation’s adherence to relevant industry standards and regulations. We can identify any compliance gaps and provide recommendations to ensure your IT environment meets required security and regulatory requirements.

By leveraging Du Pont’s advisory services, you can benefit from our expertise and experience in IT planning, implementation, and project management. Their professionals will work closely with you to understand your unique needs and provide tailored recommendations and solutions to optimise your IT operations and drive business success.

PROACTIVE MONITORING 24/7

Du Pont’s proactive off-site monitoring services offer continuous surveillance and protection for your network infrastructure. Here are the key elements of our proactive IT monitoring service that you should consider:

Secure Network: Du Pont’s monitoring system actively scans and analyses network traffic to detect and prevent unauthorised access attempts, ensuring that your network remains secure. This helps protect sensitive data, systems, and resources from external threats.
Business Evolution Support: As your business evolves, Du Pont’s monitoring services can adapt to your changing needs. Our experts can provide recommendations for implementing new security measures, adjusting monitoring parameters to align your network infrastructure with your developing business requirements.
Virus Detection and Prevention: Our monitoring system is equipped with advanced anti-virus software to actively scan for and block viruses, malware and other malicious software to keep your network protected from potential security breaches or data loss. This proactive approach helps to mitigate risks and minimize the impact of security breaches.
Unauthorised Network Access Prevention: Du Pont’s monitoring services employ firewalls, intrusion detection systems, and access control mechanisms to prevent unauthorised access to your network. This helps safeguard your confidential information and prevents unauthorised individuals from accessing your resources.
Data Analytics and Insights: Our monitoring system collects and analyses data from your network, providing valuable analytics. These insights can help identify network performance trends, highlight potential opportunities and detect any security threats or vulnerabilities. By leveraging these insights, you can make informed decisions to optimise your network infrastructure.

SECURITY PATCH MANAGEMENT

Security patch management is a critical aspect of maintaining a secure IT environment and Du Pont can provide the necessary expertise and support for effective patch management. Here’s an overview of how Du Pont can assist you with this service:

Verification and Testing: After patch deployment, Du Pont conducts thorough verification and testing to ensure that the patches have been successfully installed and don’t cause conflicts with your existing applications. This helps validate the effectiveness of the patch management process and ensure the stability and security of your IT environment.
Specification Notification: Du Pont works closely with you to understand your IT environment specifications, including the hardware, operating systems, and application software installed. This is crucial to identify the patches and updates relevant to your system.
Patch Identification: Du Pont’s team keeps track of the latest security patches, hot fixes, and service packs released by software vendors. This ensures that only necessary, applicable patches are deployed, reducing the risk of compatibility issues or unnecessary disruptions.
Deployment and Installation: Once the relevant patches are identified, Du Pont activates the deployment and installation process to ensure that patches are applied in a timely manner, following best practices to minimise potential system vulnerabilities.

By leveraging Du Pont’s expertise in security patch management, you can benefit from a systematic and efficient process of identifying, deploying, and verifying patches for your IT environment. This helps to ensure that your systems and applications are protected against known vulnerabilities, reducing the risk of security breaches and keeping your business operations secure.

COST MANAGEMENT

Du Pont has been operating IT and telecoms infrastructure for over 20 years, we have extensive experience in understanding the appropriate technology applications in the most cost-effective manner. Our aim is to help organisations optimise your IT and telecom infrastructure while maintaining high-quality service delivery. With our extensive experience, Du Pont can provide valuable insights to identify cost-saving opportunities without compromising on performance. Here’s how Du Pont can assist you with cost management:

Continuous Monitoring and Optimisation: Cost management is an ongoing process. Du Pont will continuously monitor your IT and telecom environment, track expenses, and identify opportunities for further optimisation. We can provide regular reports and recommendations to help you make informed decisions and ensure long-term cost savings.
Environment Analysis: Du Pont’s team will conduct a thorough analysis of your IT and telecom environment, including infrastructure, systems, and services. We will assess current utilisation, performance and cost structure to identify areas where cost efficiencies can be achieved.
Technology Applications: Leveraging our deep understanding of technology applications, Du Pont can recommend the most appropriate and cost-effective solutions for your organisation. We consider functionality, scalability and compatibility with your business requirements to ensure that you are utilising the right technology at the right cost.
Systems Management: Du Pont can optimise resource allocation, streamline processes, and implement best practices to minimise operational costs while maintaining service quality.
Cost Efficiency Opportunities: Through our analysis, Du Pont will identify specific cost efficiency opportunities tailored to your organisation’s needs. This may include optimising infrastructure utilisation, renegotiating vendor contracts, consolidating services or implementing more cost-effective technologies. Our recommendations are aligned with your business goals and budgetary constraints.
Quality-of-Service Delivery: Our approach ensures that any cost-saving measures are carefully evaluated to ensure they do not compromise the reliability, security or performance of your IT and telecom infrastructure.

VENDOR MANAGEMENT

Vendor management is a critical aspect of IT operations, and Du Pont provides a comprehensive service to manage your suppliers effectively. By outsourcing this function to Du Pont, you can focus on your core business operations while benefiting from our expertise in vendor management. Here’s how Du Pont can assist you:

Performance Monitoring and Issue Resolution: Du Pont can monitor the performance and service levels of your vendors, ensuring they meet their obligations as per the agreed-upon SLAs. We can assist dispute resolution, acting as a mediator to minimise disruptions to your operations.
Supplier Information Management: Du Pont will gather and maintain accurate information records of your hardware and software vendors. This includes contact details, terms, licensing agreements, pricing structures and service level agreements (SLAs). Having this information readily available allows for efficient and effective management of your suppliers.
Contract and Agreement Management: Du Pont can manage contracts with your vendors. We will review and analyse contract terms, monitor renewal dates and ensure compliance with agreed-upon terms to ensure your contracts are optimised, cost-effective and aligned with your business needs.
Licensing and Compliance Management: Managing software licenses and ensuring compliance can be complex and time-consuming. Du Pont can take care of tracking software licenses, managing license renewals and ensuring compliance with licensing agreements. This helps you avoid unnecessary costs and maintain compliance with software usage rights.
Negotiation and Procurement Support: Du Pont can provide expertise and support during vendor negotiations and procurement processes. We know the industry standards, pricing structures and contract terms, enabling us to negotiate favourable agreements and terms on your behalf. This helps you optimise costs and obtain the best value for your investments, leveraging their strong vendor relationships.

By entrusting vendor management to Du Pont, you can focus on your core business operations while ensuring efficient and cost-effective management of your vendor relationships.

IT SUPPORT

IT SUPPORT SERVICES

Our managed IT services offer a proactive IT support solution to solve your challenges. Our technology solutions that deliver the services you need, at a cost-effective price. Our managed services offer comprehensive support designed to reduce your exposure to technology risks. We enable you to focus on your business while we make sure the technology works.

Our monitoring and support management offers services like:

Office 365 Security
E-Mail Monitoring
E-Mail Archive Management
Back-up Management
Server Performance
Software Updates
Back-up Power
WAN Failover Monitoring
Disaster Recovery
Business Continuity Management
Web Server Monitoring
Workstation Performance
Network Performance Monitoring
Security Monitoring

Contact Us

We offer state of the art audio solutions and video conferencing services and other boardroom solutions.

IT MANAGED