Yes, you need IT support for your business
It may come as a surprise to some, but the reality facing business leaders today is while IT support is vital to operations, available budget cannot always stretch that far. But with the right support provider partner in place, cost is factored into the equation and the benefit to business is obvious.
How to choose?
There are probably as many IT support service providers as there are solutions, but in actuality it is only the elite in support – those with accreditation, experience, product and market knowledge – that make the grade.
Let’s look at the term ‘support’ in the context of IT. Again, businesses are really spoilt for choice in terms of the number of IT support service providers and their offerings. Many claim to cover all the bases when it comes to IT application in business – everything from cloud service and support, to cyber security, infrastructure, and more.
What does IT support for business mean?
But don’t get side-tracked by outlandish statements. Support must match up the right solutions for the right reasons at the right time. A true IT support provider will ‘walk the walk’ with their customer, they will be there at the beginning to fully understand what the business needs are, what the IT situation is, which areas need attention, why and what the business outcomes will be.
IT support is not just a partnership where a business has an IT issue, rings someone up to help, they pop round, fiddle about with infrastructure and then leave when the situation is sorted out.
Actually, this relationship is about communication, about trust, about honesty and about support that is meaningful and long-lasting.
Too much to expect? No, not at all. In fact, IT support is at the core of digital transformation strategies and any business that claims to provide the level of support that is required in the digital economy has to tick all of the boxes.
Do they have a proven track record of successful support that addresses all IT and ICT business requirements? Do they have partnerships in place with vendors and other channel players to back up their existing technical knowledge if and when required? Are they aware of advances in telecommunications, IT best practices, the impact of emerging technologies?
The answers to these questions are important. Of course it will reflect how ‘in tune’ the IT support services provider is with market demand and the need to leverage digital infrastructure. But, perhaps more importantly, it will reflect how passionate and dedicated the IT support services provider is.
